We will backfill up to 30 posts with up to 2000 comments per post, and any new posts you send will then appear in the Engagement tab moving forward.
Once you’ve chosen the social channel, you will see your posts as image thumbnails. If you need guidance on connecting your Facebook page, please see this guide. If you need guidance on connecting your Instagram business account, please see this guide, and if you run into any errors or don’t see your account, head over to our troubleshooting guide. Any Facebook page or Instagram business account you have connected to Buffer will be available. You'll then be able to choose which Facebook or Instagram account you’d like to work with.
To get started, click the Engagement tab at the top of your dashboard. In the video below, Katie, from our Customer Advocacy team, will walk you through how to engage with Facebook and Instagram comments. This article contains the following sections: We invite you to add this feature request here.
